As I've mentioned on my voice concept for you, this is our property and we want to experience revered and valued in our dwelling. The straightforward matter as changing carpet must enhance someone’s consolation and delight in their property.
We sincerely regret to listen to regarding your knowledge and recognize that your get was cancelled for every your ask for. If you proceed to acquire concerns and/or issues you should contact us at customersupport at empire-today.com.
(2) the multiple makes an attempt to correct a very unsatisfactory set up with the carpet in the lounge and activity space has resulted in a product complete that appears stretched and tattered like it was already several years old rather than a July five, 2017 put in.
We need it to get installed by December sixteenth and also have gotten nobody to talk to us, response our phone phone calls, or simply call us again. I have experimented with each other feasible way to help make this installation take place.
March twenty, 2018 at ten:03 pm I had carpet put in on Saturday, March 17 as well as the installers arrived in and initial dilemma the direct Qualified questioned was how will you be spending your harmony. I mentioned through bank card and he stated he essential it at once. This struck me odd as whynshould I pay for a career if it isn’t carried out And exactly how do I know what sort of job was going to be accomplished? The direct laborer spoke damaged English and his employee spoke no English in any respect. The direct laborer reported to me that you are almost certainly planning to really have to cut your doors in Just about every space and After i requested why he said carpet was thicker….I stated no It's not necessarily. He claimed allow me to Look at and took a razor blade to my carpet. I thought to myself well he greater hope new carpet is alright without any cuts to my doors as he just distorted my outdated carpet. They'd their Spanish tunes blasting in my household as well Though it absolutely was my holiday St. Patrick’s Working day and my husband And that i couldn't even hear our parade on Tv set due to their audio blasting. They taken out my outdated carpet and threw it out my best flooring window and built a mess in my driveway and didn’t hold the courtesy of cleaning it up in the course of the task. I went upstairs to check out how they were being doing they usually didn’t adjust any of the existing padding in any of my closets After i questioned why they explained no will need —- I explained to myself why did I buy padding??? They Slash The brand new carpet out my driveway and purchased it in piece by piece area by place. We just had our house painted, I went upstairs and several several hours afterwards found marks on my wall and questioned what transpired.
We’re unhappy to listen to that the knowledge didn't meet your expectations. We’d love to further explore your fears, make sure you e mail us at customersupport at empire-today.com with each your account and speak to details.
Can somebody, just like the CEO preferably, get back to me to discuss this matter ASAP. Public relations is big to an organization & whoever handles it should be aware of how your customer service or personnel take care of your organization’s calls & techniques! Thank you ahead of time for looking through this complaint………..
The installers showed up with not adequate carpet. It is now 8/10/eighteen and they confirmed up with not more than enough carpet. Trying to get in touch with with a concern gets you no wherever. Now we have two additional rooms for being finished and I believe I are going to be heading someplace else up coming time.
PITTSBURGH, PENNSYLVANIA -- I put an buy with Empire Today for carpet in my video game room. The put in was scheduled And that i experienced asked for to generally be called the working day in advance of installation as a result of time commitments. I had also asked for being scheduled first thing each morning resulting from the difficulty in scheduling. I did NOT get a contact the working day just before but at 8:thirty the morning of. They indicated they'd be there at some point in the afternoon but couldn't provide a time. The installers eventually showed up at 6pm right after I ultimately called them at 5pm. The installation was for just one place along with a list of stairs. Three installers showed up.
We all know delays are annoying, and we sincerely apologize for that inconvenienced this has induced. We’ll be pursuing up along with you Soon to further more examine the completion within your installation.
I then questioned the gross sales individual to offer me a estimate empire carpeting coupons on 2 rooms then later on I made a decision to do a third home. Yet again I waited 5 days to obtain a salesman out to evaluate the third home. Properly As you can imagine I had to evaluate the area myself and phone it in to the Salesman Myself, due to the fact he failed to display up on several occasions. I called the So Termed Service Division, and I was placed on hold although they attempted to determine factors out, I waited so very long I just hung up the phone. Installation:
After i identified as my profits particular person I was told it had hardly ever happened just before but a supervisor would connect with me. When he did, over per day later on he was unapologetic and Virtually unbelieving of my working experience. I questioned for a refund and he explained, although this hasn't occurred, that won't an alternative. I was marketed a product that they do not offer you, was remaining having an unsafe setting and after that when left without any other possibility experienced them set up the things they had for safety of my family. He then identified as me on a daily basis or two later on and explained they'd offer you me $three hundred which just isn't close to what I compensated for this. Also, following the I stalkers left I had tiles lifting up. I stayed off them lengthier than they mentioned, but nevertheless there was problems. They came back to fix it but clearly didn't put down sufficient adhesive in the first place. I am exceptionally let down, I was marketed an item they don't even make. Then had damage to other flooring and appliances by their Installers. Then when I created their management aware I was treated improperly and provided a really minimal economic refund. Don't forget I also experienced to repair my encompassing floor and appliances. Gross sales, install, and administration have been all incompetent. I would propose that anybody else pick a special company.
Oct 17, 2017 at 2:01 pm I am crafting in response to this type of very poor knowledge with your company within the gross sales folks lying about dampness barrier they had been putting down it ought to of been the thicker one that's not what we gained also my dwelling seven days counting isn't done every one of the transitions items aren't down as being the installer cut them Incorrect so they had to have new plus they did not have quarter spherical to match my cupboards also my quarter spherical appears to be terrible it absolutely was hardly ever completed or caulked It is just a excursion hazzard not to mention the transition piece for my carpet is not on and my carpet is pulling back I are lied to from Every person With this corporation as to when this work is always to be done They broke the waterline to my fridge as I needed to call a plumber to repair it not forgetting he needed to Minimize my drywall powering the fridge where all the transitions parts go are a trip hazzard this problem seriously should be cared for I want I'd of found this site prior to I made a decision to go with this particular company since it seems like the customer service profits and installation all lie tomorrow will probably be 8 times my ground remains to be not concluded I might really like to understand When the installers are licensed and bonded as we have been told if they were being my quarter round would not glance the way in which it does and my ground in spots will not be stage they explained to me that might go away as I never think that both funny factor they absolutely sure charge you even if work is not really accomplished neither among my 2 rooms or done This is a disgrace Therefore if they say 40 years with the BBB and awesome customer service Erroneous if they are saying this particular merchandise comes along with the ground not accurate I did not have the padding that was revealed to me and When you've got a difficulty no-one phone calls you back again and also you are on keep forever they usually hang up on you I'm just one displeased customer I'd in no way refer any one To Them so In addition to possessing an incomplete floor I really have to pay for someone to repair my drywall on my freshly panted walls
Opened a service request and wasn’t called again so known as Empire today and was explained to it had been closed with the installer and needed to open up a fresh a single. So nevertheless waiting to listen to from somebody (really want an set up manager to call me). Assist!!! Contacting the finance to not pay out until finally one hundred% pleased….