Notice they don’t make “list prices†offered Everywhere? Not easy to inform what 50% off is when you can’t convey to what normal value is. Not that they don’t negotiate on whichever price tag they present in any case. Plenty of back-and-forth with supervisors although quoting price (a la employed auto income).
We ultimately obtained a maintain of somebody through the Workplace immediately after demanding customer care to not dangle up on us yet again and the individual associated they would just send another person out for a DIFFERENT in House estimate. The organization currently had our area measurements, what design and style and flooring we desired, why would we want An additional person to come back to our home? Effectively we agreed and waited until eventually November 28 for another in Household estimate and In a natural way the consultant was a no simply call and no clearly show. I referred to as customer support 3 times once the reprenever shpwed they usually instructed me in order to reschedule for one more working day since the agent did not present… I had to consider off get the job done, costing dollars, for them to not call or exhibit and ask I just make Yet another appointment? We’ve been quiet up thus far but this drew the road, we keep acquiring lied to and just want our money back.
Thanks for bringing this make any difference to our attention. We’d like to assist you even further, but we can easily’t Track down your account. Remember to electronic mail your account and speak to details to customersupport@ empire-today.com, and point out Headquarters in the subject line.
There is no way I should have to pay for a dime for someone to return out to my home to inform me there’s some sort of defect using this type of carpet to glance as negative because it does! I've folks come around & say why is your carpet snagged throughout…….what a humiliation!!
June 25, 2018 at seven:28 am There’s an employee Tony Butterfield, who was from the Philadelphia current market and has because transferred to the San Diego current market, who’s teaching profits reps an unethical strategies to gather the self gen reward as form of a method within the procedures. If just one staff Is that this unethical tends to make one marvel how he could be genuine and give a shopper the best rate rather than functioning a scam on them even though within the cell phone While using the income rep coaching him/her alongside.
12/6/2017 Wednesday Received return call I had been informed through the rep Justin that he is waiting on my paperwork to generally be reviewed and he hasn’t gotten it back again, I asked When the Division was in a similar constructing he claimed Certainly, so I said you'll be able to’t go above and also have them pull it and manage it, he tells me I'm not the one consumer in Philly and must wait I reported Together with the very same trouble he stuttered I explained to him which was not satisfactory and I need my cash credit score again he tells me having an Mindset “Nicely that’s not heading to Happen†I explained I'll notify my lawyer and consider u to smalls declare courtroom.
We referred to as the company and nobody is aware of exactly where the freakin installer are. Never once more which i will offer with these corporation all over again. I is going to be making contact with the company Business office to allow them to know they’re subcontractors suck! They waisted my two working day off looking forward to almost nothing. Everyone that reads more info this glimpse for a company that cares
We’re let down to hear that you've got not been contacted with reference to this subject. We’ve located your account, and we’ll be in contact along with you shortly to even more explore your knowledge.
twelve/eight/seventeen the customer care rep said here he contacted the Philly Business and spoke using a rep there and that I am over the listing for any simply call today and they're going to connect with me afterwards today. All I want is my money back at this point I informed him And just how appear nobody from empire has reached out to Get hold of me. I are already contacting For the reason that working day after the set up and if I don’t contact empire customer support they don’t know I exist. I instructed him that if I don’t hear from Empire today by 3pm I are going to be contacting back again. And on Monday I'm going to tiny’s promises court docket to file to receive my funds credited back again.
!!!!!!!! Heaven forbid everyone response a cellphone devoid of sitting down on hold for thirty or more minutes. Not a soul appears to be to have the ability to aid me in in any case. I'll DEFINITLY not be using Empire on the remainder of my dwelling.
Sir, I wanted to create today with regard to essentially the most miserable encounter We now have experienced with your company. When I very first contacted empire, I was finding some rates. Once the sales guide arrived to my residence on the required day, he was only typical. He didn't describe to me about hardwood flooring on stairs and risers. When my husband spoke with him a few days later to get the credit application with Wells Fargo we needed to insert a family room with hardwood, due to the fact his selling price to the stairs was really fair.
An organization as huge as yours and the advertising pounds you expend, care should be taken in customer care and also the individuals you retain the services of to setup.
March twenty, 2018 at ten:03 pm I had carpet mounted on Saturday, March 17 as well as installers came in and very first question the direct Specialist asked was how have you been paying your equilibrium. I said through bank card and he said he essential it straight away. This struck me odd as whynshould I purchase a career if it isn’t done And just how do I realize which kind of position was going to be carried out? The lead laborer spoke broken English and his employee spoke no English in the least. The guide laborer mentioned to me that you are possibly intending to need to Slice your doors in Just about every room and Once i asked why he mentioned carpet was thicker….I reported no It's not at all. He stated let me check and took a razor blade to my carpet. I believed to myself properly he much better hope new carpet is all right without having cuts to my doors as he just distorted my outdated carpet. They had their Spanish tunes blasting in my home also Regardless that it was my vacation St. Patrick’s Working day and my spouse and I couldn't even hear our parade on TV because of their audio blasting. They removed my outdated carpet and threw it out my best ground window and manufactured a multitude in my driveway and didn’t contain the courtesy of cleansing it up through the work. I went upstairs to view how they were accomplishing and they didn’t transform any of the existing padding in almost any of my closets After i requested why they said no need to have —- I claimed to myself why did I pay for padding??? They Slice The brand new carpet out my driveway and bought it in piece by piece home by place. We just had our home painted, I went upstairs and several several hours later located marks on my wall and questioned what took place.
I welcome your electronic mail reaction and encourage you to simply call and talk to me. My most up-to-date experience has become totally infuriating in addition to a disappointment. I are attempting to solve this issue for more than two years and it is still not resolved. Your N.Y. Lengthy Island Customer care Section and Installation Section has presented little or no tangible guidance. They don't abide by up and they do not preserve their phrase if they say they can connect with again. I've labored in customer care for twenty+ a long time and direct an in-certain product sales and customer support Get in touch with center group.